Today I successfully passed the CompTIA A+ 220-901 and 220-902 exams!

At a high level, the exams include:

  • Security: Supporting and securing access to data by properly using  authentication, access control and encryption for an organization. Help  desk and technical support professionals form one of the first lines of  defense for any organization.
  • Networking: Applying core concepts and protocols such as IPv4,  IPv6, DHCP, and subnet mask to set up and support wired and wireless  networks.
  • Operating Systems: Working with mobile, server and traditional operating systems from Android and iOS to Windows and Linux.
  • IT Operations: Utilizing the basics of virtualization, cloud  computing, desktop imaging and deployment to support today’s IT  infrastructures.
  • Troubleshooting: Following and using decision trees for  diagnosing, resolving and documenting common hardware and software  issues across a variety of devices.
  • Technical Support: Applying principles of customer service to help resolve IT issues.